SLA summary
This page summarizes operational targets for Nexraft-managed hosting and retainer support. Signed client agreements and plan tier govern any contractual SLA. Last updated: June 2025.
Incidents: email barry@nexraft.com with subject “Incident”.
Hosting availability
Uptime target
99.9% monthly uptime for production sites on Nexraft-managed edge infrastructure, excluding scheduled maintenance windows communicated in advance.
Monitoring
Automated health checks, SSL expiry alerts, and error-rate monitoring on stacks we operate.
Backups
Regular backups for CMS and application data on managed hosting plans. Restore procedures documented per client.
Support response
Starter — Managed Website Ops
Bug fixes addressed within 48 business hours for in-scope issues.
Growth — Website + Content Support
Bi-weekly syncs. Development queue prioritized within the monthly hour allocation.
Build — Product + Web Development
Same-day triage for production issues. Priority queue for feature work.
Enterprise hosting
Observability, incident response, and escalation paths scoped in your agreement.
Exclusions
Third-party outages
Downtime caused by upstream providers, DNS registrars, or client-controlled services outside our stack.
Unapproved changes
Issues introduced by client-side code changes, plugin installs, or credentials shared outside Nexraft without coordination.
Full terms: Terms of service. Live status: System status. Need a signed SLA? Contact us.