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Nexraft

SLA summary

This page summarizes operational targets for Nexraft-managed hosting and retainer support. Signed client agreements and plan tier govern any contractual SLA. Last updated: June 2025.

Incidents: email barry@nexraft.com with subject “Incident”.

Hosting availability

  • Uptime target

    99.9% monthly uptime for production sites on Nexraft-managed edge infrastructure, excluding scheduled maintenance windows communicated in advance.

  • Monitoring

    Automated health checks, SSL expiry alerts, and error-rate monitoring on stacks we operate.

  • Backups

    Regular backups for CMS and application data on managed hosting plans. Restore procedures documented per client.

Support response

  • Starter

    Bug fixes addressed within 48 business hours for in-scope issues.

  • Growth

    Bi-weekly syncs. Development queue prioritized within the monthly hour allocation.

  • Build

    Same-day triage for production issues. Priority queue for feature work.

  • Enterprise hosting

    Observability, incident response, and escalation paths scoped in your agreement.

Exclusions

  • Third-party outages

    Downtime caused by upstream providers, DNS registrars, or client-controlled services outside our stack.

  • Unapproved changes

    Issues introduced by client-side code changes, plugin installs, or credentials shared outside Nexraft without coordination.

Full terms: Terms of service. Need a signed SLA? Contact us.

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